Meeting Minutes

April 8th, 2026

Board of Directors Meeting
Jasper County Emergency Services

Chairman Dagnan called the meeting to order at 12:07 pm. The meeting was held at the Jasper County

Emergency Services, 13870 Dispatch Lane, Carthage, MO, as per the public notice. Present in addition to Chairman Greg Dagnan (CD), Vice-Chairman Alvin Peavler (DP), Director Dan Stanley (DS), Director Bill Hawkins (DH), Director Brandy Corum (DC), and Director Jeremiah Norton (DN) in person at Jasper County Emergency Services.

Representing Staff – Executive Director (ED) Brandon McClintock, Deputy Director (DD) Angela Russell, Systems Manager (SM) Steven Williams, Operations Manager (OM) Amber Madison, Office Support Clerk (OSC) Catherine Kho, and Systems Tech (ST) Josh Pruitt.

Representing Public – Kingsbury (Eastern Board Elect), and Christopher Corbett (Western Board Elect).

Review and Action of Meeting Minutes

Open and Closed Meeting Minutes for March 4th, 2026, were reviewed.

Director Norton motioned to approve the Open Minutes for March 4th, 2026. Director Corum seconded the motion. Vote: 5-0. The motion was adopted.

Public Comment and Correspondence – None Committee Reports –

The Committee for the Radio Purchasing Project met and are looking into rates for CD’s to see if that

would be a good solution to the money needing to be set aside for the purchase of new equipment for the agencies. They will schedule another meeting and give a report to the Board when more is known.

12:13 ST Pruitt left the meeting

12:14 ST Pruitt reentered the meeting

Award Ceremony

Director Peavler advised that they would like to present some awards to the members of the Board who will be leaving the Board today. The Board presented two recognition awards to Director Dagnan and Director Hawkins recognizing their commitment and dedication to the Board for their years served.

12:19 ST Pruitt and OSC Cat left the meeting

12:20 ST Pruitt and OSC Cat reentered the meeting

Certification of the Election

As per the Non-Contested Election of April 2026, the following Board Members were appointed and renewed. Director Peavler was renewed for another term and this position changed from Vice-Chairman to uncontested Chairman of the Board. Director Kingsbury and Director Corbett were elected to replace Director Dagnan and Director Hawkins.

A New role call was taken with the new Directors.

After role call was placed, the Board went to Selection of Positions.

Chairman Peavler took motions for positions. Director Kingsbury motioned to be elected for Vice-Chairman. Director Notion motioned to be elected for Vice-Chairman. Director Corum motioned for position of Secretary. Director Corbett motioned for position of Treasurer.

Director Norton motioned for Director Corum to be appointed as Secretary. Director Stanley seconded the motion. Vote:5-0. The Motion was adopted.

Director Corum motioned for Director Corbett to be appointed as Treasurer. Director Stanley seconded the motion. Vote:5-0. The Motion was adopted.

Chairman Peavler acknowledged the motion for positions and put it back to the Board for votes on position of Vice-Chairman. Director Kingsbury called for a second and was seconded by Director Corbett. Director Norton called for a second motion and was seconded by Director Corum and Director Stanley.

Chairman Peavler acknowledged the motions carried for Director Norton and appointed Director Norton as Vice-Chairman of the Board.

Financial Report and Payment of Bills – Financial Report prepared by OSC Kho and read by ED McClintock

The sales tax deposit for February was received on March 6th, 2026 in the amount of $477,332.81. Total bills submitted for approval today: $193,222.76. The checkbook balance after payment of bills will be:

$8,669.48. The Money Market account balance is: $150,000.00. The Sweep Account balance is:

$7,591,463.65. The Payroll Account balance is: $4,399.68. Accounts receivable balance: $716.56

(Records request and NetMotion Licenses).

Director Corum motioned to approve the financial report and payment of bills. Director Norton

seconded the motion. Vote: 5-0. The motion was adopted.

Executive Director’s Report

Staffing

ED McClintock advised that the current hiring campaign is coming to a close and the next academy will start on April 27^th. Since last meeting two trainees have resigned. One full-time trainee completed academy and has moved to shift coverage. The remaining three trainees are progressing well. Two of those are expected to be released within the next 21 days. The TAC position will be moving to Monday through Friday 8am-5pm schedule to support law enforcement certification needs, with a Deputy TAC covering nights.

Springfield / Green County 911

ED McClintock advised that he was invited to assist Springfield-Greene County 911 with interviews for their Operations Manager and Training Manager positions. He advised it was a great opportunity to support their process and also gain some good insight and perspective from being part of it, highlighting the differences between our agency and a larger one.

International Academy of Emergency Dispatch (IAED)

ED McClintock advised that on March 19, we reviewed our Accredited Center of Excellence (ACE) process for Medical and Police dispatch with a representative from the Academy. JASCO is currently pursuing medical re-accreditation and working toward initial Police ACE accreditation, with submission scheduled for April 16th.

During the review, the Academy learned about our Protocol Specialist Unit (PSU), which provides real-time QA support and reinforces protocol compliance. They were highly impressed and invited us to discuss the PSU model on their “Tell Me Exactly” podcast while at the Navigator Conference in April.

Following this, we will begin work toward Fire ACE accreditation, aiming to join the limited number of Tri-ACE agencies worldwide.

Incident Response Team (IRT

ED McClintock advised that JASCO has been actively engaged in multi-agency tabletop exercises, with System Tech Pruitt playing a key role in supporting these efforts. On March 25^th, JASCO participated in a coordinated response tabletop at Christ Church of Oronogo alongside Fire, EMS, and Law Enforcement agencies, with a full-scale exercise planned for April 23^rd that will include simulated calls into the center and JASCO will also have staff on-site to support dispatch operations during that exercise.

On April 6^th, JASCO also took part in a tabletop exercise with Carthage Water & Electric focused on potential school-related threats. These collaborations continue to strengthen interagency coordination as JASCO works to restructure and enhance its Incident Response Team for future events.

Communications Trailer

ED McClintock advised that on March 31st, JASCO met with Carthage Technical Center to discuss construction of a communications trailer. Based on initial discussions, they are confident in their ability to design and build the trailer, with JASCO providing materials and their students and instructors completing the project as part of their program.

They would like to view the trailer in person and coordinate with additional instructors before making a final commitment. Overall, JASCO is optimistic about the partnership, with an estimated completion timeline of January 2027 if the project moves forward.

Prepared Live 911

ED McClintock advised that on March 4th, JASCO met with Prepared 911 for a platform demonstration showcasing features such as live caller video, two-way texting, real-time location, transcription, translation, and AI-assisted handling of non-emergency calls. Real-time translation is already available, and the AI has the potential to screen non-emergency calls, though cost will be a consideration for future evaluation.

JASCO is planning a follow-up visit to Allen County, Kansas to observe the system in a live environment. Key areas of interest include AI call-taking for non-emergency lines, transcription, translation services, and keyword monitoring. JASCO is also exploring additional AI options within Navigator, noting that Prepared 911 may address some limitations currently seen with RapidSOS.

Call Reporting

OM Madison reported that in March 2026, JASCO handled 13,641 total calls, including 2,223 911 calls, representing a 21% increase over March 2025. Year-to-date, call volume is up approximately 22% compared to the same period last year, indicating a potentially very busy year ahead. While spam calls may be contributing to some of the increase, JASCO will be having upcoming schedule adjustments that are expected to help manage the impact of the increase.

ED McClintock advised that Quality Assurance scores for Emergency Police Dispatch (EPD) and Emergency Medical Dispatch (EMD) remain in compliance, with efforts now focused on achieving the same standard for Fire dispatch to reach that ACE standard that he mentioned earlier.

Unfinished Business

Countywide Radio System

Super grouping issue:

SM Williams advised that JASCO is currently experiencing a system issue with talkgroups not properly super grouping, leading to unnecessary resource allocation and an increase in busies. In March, this resulted in 19 busies for JASCO (longest 7.5 seconds), 68 on Joplin MOSWIN (longest 18.1 seconds), 59 in Granby (longest 12.3 seconds), and 1 in Golden City (0.6 seconds).

JASCO has engaged Motorola on the issue, emphasizing that the performance is unacceptable. At this time, all configurations on JASCO’s end appear to be correct, and the root cause remains unknown.

Transcoders:

SM Williams advised that JASCO has identified a critical issue with the system’s Transcoder design. The

system was originally sold with the understanding that the Transcoder would allow continued TDMA operation even when interfacing with FDMA-only sites, preserving system resources and preventing busies. However, Motorola has since confirmed that the system does not function as originally described.

For the Transcoder to work properly, one must be installed at each zone—something that was not included in the original project. As a result, channels are unnecessarily dropping into FDMA, increasing resource usage and contributing to busies during high call volumes.

TUSA is currently addressing the issue and is working to have Motorola correct the problem at their expense due to the misrepresentation during the equipment sale.

Equipment:

SM Williams advised that JASCO has begun receiving previously missing items from the 2025 Motorola

order, though replacement radio heads are still pending shipment. It was also identified that external speakers will be required with the new radio heads to ensure proper audio output.

Additionally, JASCO is coordinating with MCA to begin DVRS installations for Jasper Fire (2 units), Golden City Fire (2 units), and Webb City PD (4 units) once all necessary parts have been received.

Belle Center Tower Site

SM Williams advised that electric and fiber installation is underway by Liberty, with MCA scheduled to begin equipment installation later this month. Fence work has been completed, and additional improvements—including rock, a culvert, and dirt work—have been added to address water runoff, which has already shown positive results.

ED McClintock advised that there are currently no significant trespassing concerns.

Golden City Site – North Testing Plan

ED McClintock advised that JASCO had planned to install testing equipment on the MOSWIN tower site in Golden City; however, work was halted after contractors identified an active eagle’s nest with eggs. Due to federal protections, no further work can occur at that location, prompting JASCO to evaluate alternative solutions.

ED McClintock advised that TUSA has provided preliminary coverage maps showing improved performance from nearby tower locations, with the potential for even greater coverage from a 400-foot

tower similar to the Belle Center site.

Options discussed included constructing a new tower, leasing space, or utilizing alternative technologies

such as Wi-Fi or LTE. The Board expressed support for pursuing a new tower on the north side of the county, potentially toward Dade County, with a preference for JASCO to own the site for full control.

ED McClintock advised that estimated project costs range from $1–1.5 million, and efforts will begin to identify land and develop specifications.

Director Norton motioned to proceed with land acquisition and initiate the RFP process for tower construction. Director Stanley seconded the motion. Vote: 5-0. The motion was adopted.

PulsePoint Implementation

ED McClintock advised that JASCO continues to meet weekly with the PulsePoint implementation project manager in preparation for launch. During testing, issues were identified with incident timing—initially, some incidents were closing too quickly, and after adjustments, others remained open for extended periods after closure. PulsePoint is continuing to work through these configuration challenges.

INdigital NGCS

ED McClintock advised that JASCO has completed the legal review of the proposed NG911 agreement with INdigital, with no major concerns identified. Recommended updates include strengthening annual appropriations language, clarifying liability protections, and ensuring service level expectations are clearly defined and enforceable.

These revisions have been submitted to INdigital, and JASCO is awaiting their response while continuing internal evaluation of the agreement as a long-term solution. The finalized agreement will be brought back to the Board for review and consideration.

New Business

Southwest Missouri Bank Modifications

ED McClintock advised that Boards Approval was requested to update authorized access across all JASCO financial accounts. This includes the removal of former Board Director Greg Dagnan (Former Chairman) and Director William “Bill” Hawkins (Former Treasurer), and the addition of newly appointed Board Officers.

These changes will apply to all accounts, including the Money Market (Sweep) Account, Payroll Account, Checking Account, Safety Deposit Box, and SMB Credit Card Accounts.

Director Corum motioned to approve removal of former Board Director Greg Dagnan (Former Chairman) and former Board Director William “Bill” Hawkins (Former Treasurer), along with adding Chairman Peavler and Director Corbett to the listed accounts of Money Market (Sweep) Account, Payroll Account, Checking Account, Safety Deposit Box, Credit Card Accounts (SMB). Director Norton seconded the motion. Vote: 6-0. The motion was adopted.

TUSA Consulting (NGCS) Proposal

ED McClintock advised that JASCO received the proposal from TUSA Consulting to provide project

management and technical oversight for the NG911 implementation with INdigital. Their support would help ensure the project is completed correctly, on schedule, and in alignment with operational and contractual requirements. The proposed cost for these services is not to exceed $90,800.

Director Stanley motioned to approve the TUSA proposal for the NG911 implementation with INdigital. Director Corum seconded the motion. Vote: 6-0. The motion was adopted.

Resolution – 2026-01 Adopting Official Employee Handbook

ED McClintock requested Board approval for Resolution 2026-01 to formally adopt the Official Employee Handbook (OEH) as the agency’s official, Board-approved policy document. The OEH establishes clear expectations for employees and provides a consistent, professional framework for operations, incorporating policies previously approved by the Board.

OSC Kho read the resolution to the Board.

Director Norton motioned to approve Resolution 2026-01 Adopting Official Employee Handbook. Director Stanley seconded the motion.