Chairman Dagnan called the meeting to order at 12:00 pm. The meeting was held at the Jasper County Emergency Services, 13870 Dispatch Lane, Carthage, MO, as per the public notice. Present in addition to Chairman Greg Dagnan (CD), Vice-Chairman Alvin Peavler (DP), Director Steve Weaver (DW), Director Dan Stanley (DS), Director Bill Hawkins (DH), and Director Jeremiah Norton (DN) in person at Jasper County Emergency Services.
Representing Staff – Executive Director (ED) Brandon McClintock, Deputy Director (DD) Angela Russell, Systems Manager (SM) Steven Williams, Operations Manager (OM) Amber Madison, Office Support Clerk (OSC) Catherine Kho, Team Leader Kellie Balcom (TL), and Systems Tech (ST) Josh Pruitt.
Representing Public – Kingsbury (Eastern Board Elect), Daren McCain with KSN.
Review and Action of Meeting Minutes
Open and Closed Meeting Minutes for February 11th, 2026, were reviewed.
Director Norton motioned to approve the Open and Closed Minutes for February 11th, 2026. Director Stanley seconded the motion. Vote: 5-0. The motion was adopted.
Public Comment and Correspondence – None
Committee Reports – None
Financial Report and Payment of Bills – Financial Report prepared by OSC Kho and read by ED McClintock
The February sales tax deposit hasn’t been received yet.
Total bills submitted for approval today: $50,638.04. The checkbook balance after payment of bills will be: $12,017.77. The Money Market account balance is: $150,000.00. The Sweep Account balance is:
$7,456,413.99. The Payroll Account balance is: $5,461.48. Accounts receivable balance: $649.06 (Records request and NetMotion Licenses from CVPD $620.70).
Director Peavler motioned to approve the financial report and payment of bills. Director Norton seconded the motion. Vote: 5-0. The motion was adopted.
Executive Director’s Report
12:04 – ST Pruitt Left
A. Employee Recognition
ED McClintock advised that at this meeting JASCO wanted to recognize a couple individuals for outstanding performance.
Team Leader Kellie Balcom was recognized for her role in assisting with the successful delivery of a baby during an emergency call. The incident involved a Spanish-speaking caller, which created translation challenges. Assistance was provided over the phone, and the baby was successfully delivered prior to EMS arrival. Both mother and baby were transported to the hospital.
12:07 – TCO Tonya Johnson Entered
TCO Johnson received a Life Save Award for her actions during an incident involving a 14-year-old caller reporting his mother was unconscious and not breathing. The patient was transported and remains in ICU care. This award is separate from a previous recognition and highlights another instance of exceptional service
TCO Bemis also received a Life Save Award for professionalism, quick thinking, and adherence to protocol that contributed to saving a life. Due to being on a scheduled vacation day for todays meeting, Bemis will be formally recognized during the April board meeting.
ED McClintock commended the team for their continued professionalism and dedication under pressure.
12:11 – TCO Johnson left
12:11 – McCain left
12:11 – McCain reentered
B. Staffing
ED McClintock advised that one full-time trainee resigned in February.
The hiring campaign has been moved forward to March 14. This change was not due to the resignation but because current trainees are progressing quickly through training and moving to the floor. The adjustment helps maintain proper staffing levels and coverage. Currently, four positions remain open. Staff are reviewing and redesigning shift schedules to better align staffing levels with call volume patterns. Proposed scheduling will include a mix of: 12-hour shifts, 10-hour shifts and 8-hour shifts. This will improve coverage during peak call periods while providing additional scheduling flexibility. Based on current authorized staffing levels, two additional positions may allow the creation of a future 28/29 channel position.
C. Regional Assistance
ED McClintock advised that JASCO sent three staff members on two separate days to assist Christian County 911, allowing their personnel to attend memorial services for fallen deputies. Multiple PSAPs across the region also provided staffing support. The effort highlighted the cooperation between public safety agencies.
12:14 – McCain left
12:14 – ST Pruitt reentered
D. Vending Machine Account Issue
ED McClintock advised that Staff have been using the PayRange mobile application to purchase items from the vending machine. When attempting to access the account associated with the device, it was discovered that JASCO does not have access to the account. PayRange confirmed none of JASCO’s known email addresses are associated with the account and denied access to the funds. It was also discovered that the PayRange device had been activated before JASCO received the vending machine, even though the machine was purchased new. As such, JASCO’s attorney Frank, is preparing a formal letter to PayRange requesting full account information to determine where the funds are being deposited. Updates will be provided as they come.
E. Building and Grounds Updates
ED McClintock advised that the security window installation in the front office has been completed. All other building work is complete. Security and camera installation at the Highway 43 site has been completed. JASCO is still waiting on bids for the removal of cabinets in the front office space and the kitchen remodel.
F. Call Volume Report – February 2026
OM Madison gave a report for the February call volume. Total calls for service were 12,404. Of that, 1,928 were 911 calls and 10,476 were non-emergency calls. This represents a 26% increase over February 2025, which had 9,783 calls. Year-to-date, call volume is approximately 22% higher than the same period in 2025. Early trends indicate that 2026 may become a very busy year.
OM Madison reported that quality assurance reviews for February are still underway. She also noted that staff had expressed a desire to be more informed about JASCO’s plans and developments as they occur. In response, Team Leaders will begin attending board meetings to stay informed of operational updates and board discussions.
II. Unfinished Business
A. Countywide Radio System
Tower Site Updates – No new updates were reported.
12:18 – ST Pruitt Left
12:19 – ST Pruitt reentered
12:20 – TL Balcom Left
Equipment Updates
SM Williams advised that Motorola is still working to correct issues related to the 2025 equipment order. TUSA has been asked to assist in obtaining responses due to communication delays from the Motorola salesperson. Several errors and missing items were identified in the order. Staff and TUSA are working to ensure corrections are made without additional charges. There are also reported issues with vehicle equipment not being received, which require correction.
CD Dagnan requested that TUSA escalate this issue further as there hasn’t been a response from
Motorola that lines up with expectations. Alan with TUSA agreed to follow up with the request.
Radio Programming
SM Williams advised that countywide fire radio reprogramming has begun and is scheduled for completion in Spring 2026. Several agencies have not yet been updated but the systems department is working through them to complete updates.
Belle Center Tower Site Progress
SM Williams advised that the Tower is stacked, propane tank has been installed, the generator was delivered early, rock has been installed around tower base and guide wires have been mounted.
Additional rock was added to driveway to address mud issues. There is a slight water pooling issue on the property but that will be fixed. Fence installation has also begun.
Joplin T-Sub
12:23 – TL Balcom reentered
SM Williams advised that a Liberty Fiber outage occurred on February 22, 2026, at approximately 0700
due to equipment failure on Liberty’s side.
ED McClintock advised that the addition of redundant connections should help prevent similar disruptions in the future.
B. Policy Changes / Modifications
OEH-217 – Long Term Disability
ED McClintock advised that this is a new policy establishing long-term disability insurance coverage for all full-time JASCO employees.
OEH-513 – Fire Communications and Interoperability
ED McClintock advised that this policy modification allows each fire department to maintain one
“Agency Provisioned” home zone within their radios. This allows agencies to more easily access frequently used talkgroup and channels. All other zones will remain standardized across departments. An annual structured review process will also be implemented with each fire department to review radio programming and zone setup, mutual and automatic aid agreements, response plans, CAD apparatus assignments, agency rosters, etc. The departments will be split up into different months throughout the year to allow a whole month to be dedicated to each department for changes.
Director Norton motioned to approve both OEH-217 – Long Term Disability and OEH-513 – Fire Communications and Interoperability. Director Weaver seconded the motion. Vote: 5-0. The motion was adopted.
C. PulsePoint Implementation
ED McClintock advised that weekly meetings continue with the PulsePoint implementation project manager. Testing revealed issues with incident events closing too quickly. After adjustments were made, the opposite issue occurred where incidents remained open too long. PulsePoint is working to correct the issue. Once resolved, JASCO expects to move forward with launching the application. Plans include posters being placed in schools and hospitals, starting public education efforts, and promoting PulsePoint on social media platforms.
D. Bluebird Fiber Connections
ED McClintock advised that meetings continue with stakeholders regarding Bluebird Fiber connections. Discussions are focused on connectivity, coordination, and next steps to ensure alignment with operational needs. Updates will be provided as progress continues.
III. New Business
A. Next Generation 911 (NG911)
ED McClintock advised that JASCO received three proposals: AT&T, InDigital, Motorola. After evaluation, InDigital was identified as the preferred option due to: Lowest price over a 15-year contract, locked-in pricing structure, flexible disaster response capabilities, strong long-term service model. If approved, InDigital would become the primary 911 call router, replacing AT&T’s routing service. References from other agencies currently using InDigital indicated positive experiences.
ED McClintock is requesting to accept the contract with InDigital pending final review from Frank,
JASCO’s attorney.
Director Peavler motioned to approve contract with InDigital pending attorney review. Director Stanley seconded the motion. Vote: 5-0. The motion was adopted.
B. TUSA Managed Services Proposal
12:41 ST Pruitt left
Alan from TUSA discussed the managed services and upcoming projects. The new TUSA proposal outlines potential services and pricing for future technological initiatives. A separate proposal related to the NextGen911 project will be provided once that project is ready to start.
ED McClintock advised that JASCO is also currently reviewing options for a CAD system update.
12:42 ST Pruitt reentered
C. Server Infrastructure Upgrade
ED McClintock requested Board approval for a proposal from Stronghold Data in the amount of $10,814 to upgrade two critical servers currently running Windows Server 2012 R2. The project will: replace servers with Windows Server 2025 systems, upgrade security certificate infrastructure, safely migrate services to the new environment, conduct upgrades during maintenance windows, maintain existing servers temporarily for rollback if needed. This project affects operations systems, not CAD servers. The upgrade is included in the 2026 budget (GL60911).
Director Norton motioned to approve Stronghold’s Server Upgrade Proposal. Director Peavler seconded the motion. Vote: 5-0. The motion was adopted.
At 12:53 p.m. Director Norton motioned to adjourn. Director Peavler seconded the motion. Vote: 6-0. The motion was adopted.
Next Board Meeting set for Wednesday, April 8th, 2026, at 12:00 p.m.
On the________day of__________________2026
I, Greg Dagnan, Chairman__________________ certify these Jasper County Emergency Services Board Meeting Minutes for March 4th, 2026 . They have been reviewed and are accurate.
On the________day of__________________2026
I, Brandy Corum, Secretary attest the Jasper County Emergency Services Board Meeting Minutes for March 4th, 2026. They have been reviewed and are accurate.
